Refund and Returns Policy
At novallux, we want to ensure that you’re completely satisfied with your purchase. If you’re not happy with your order, we offer a simple returns and refund process to take care of you.
Returns
You can return any items within 14 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and in the same packaging you received it in. To start a return, please contact our customer service team at [insert contact email] with your order number and reason for the return.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to the original payment method. Please note that the refund may take a few business days to appear in your account, depending on your bank or payment provider.
Exchanges
We offer exchanges with no extra fees. If you’d like to exchange an item for a different size, color, or product, simply follow the return process and let us know which item you’d prefer. We will send you the new item at no additional charge.
Non-returnable Items
Some items may be non-returnable for hygiene or safety reasons, such as beauty or health products. Please check the product page for any exceptions.
Shipping Costs
Return shipping costs are the responsibility of the customer, except if the item was damaged or incorrect. In that case, we will provide a prepaid return label.
- Email: support@novallux.shop
- Phone: +44 7874486040